Privacy Policy

Effective Date: 2023-10-15

Welcome to the Shandong Benchi Heavy Industry Co., Ltd. website (https://bcheavyindustry.com/). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our site.

Contact Us

For questions or concerns regarding our privacy practices or to make a complaint, please contact us via email at [email protected] or call +86 186 7886 7637.

Collection of Personal Information

Device Information:

Purpose: To load the website accurately and optimize it based on traffic trends.
Collected Via: Cookies, log files, web beacons, tags, or pixels.
Information Collected: Web browser version, IP address, time zone, site interactions (pages visited, links clicked, etc.).

Transaction/Order Information:

Purpose: To process transactions, arrange shipping, provide invoices/order confirmations, communication, order screening for risk or fraud, and product/service information dissemination.
Collected From: User submissions.
Information Collected: Name, billing and shipping address, payment information (credit card numbers, email addresses, phone numbers).

Customer Support Information:

Purpose: To provide customer support.
Collected From: User submissions.
Information Collected: Name, email address, phone number, and text entered into the contact form.
Disclosure: Not shared outside our organization.
Note: We ensure the secure collection of sensitive information, such as credit card numbers, through SSL technology. We do not sell user contact information or use personal information or images for advertising without consent.

Underage Information

Our site is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. Parents or guardians can contact us to remove any such information.

Embedded Content from Other Websites

Articles on our site may include embedded content (e.g., videos, images). These sites may collect your personal information, use cookies, and monitor your interactions.

Sharing Personal Information

We share personal information with service providers for order fulfillment, payment processing, and analytics, such as using Google Tag Manager and Google Analytics. We may also share information to comply with legal obligations or to protect our rights.

Use of Personal Information

We use your personal information to offer and fulfill product sales, process payments, and manage shipments.

Legal Basis (GDPR Compliance)

For EEA residents, we process personal information based on your consent and for the performance of our contract with you.

Data Retention

We retain your personal information for our records unless requested otherwise. EEA residents have rights under GDPR, including access, portability, correction, and deletion of their data.

Automatic Decision Making

We do not engage in fully automated decision-making. However, we may use temporary blacklists for IP addresses and credit cards to prevent fraud.

Your Rights

GDPR: EEA residents can access, port, correct, or delete their personal information.
CCPA: California residents have similar rights to access and manage their personal information.

Cookies

Cookies enhance your user experience on our site. You can control, manage, or block cookies through browser settings.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices.

Complaints

If you have a complaint, please contact us using the provided details. Dissatisfied individuals can approach the relevant data protection authority.