Refund Policy

Effective Date: 2019-04-02

Contact Information:

For any queries or assistance, please reach out to us through the following channels.

• WeChat/WhatsApp: +86 133 7123 7108
• Email: [email protected]
• Address: Room 1308, Building 1, Rongjian Fortune One Plaza, No. 27566, Jingshi Road, Duandian North Road, Huaiyin District, Jinan City, Shandong Province, China

Benchi Heavy Industry is committed to your satisfaction. If our product or service fails to meet your expectations, we offer a structured refund process as outlined below.

Refund Process:

• Timing: Refunds are initiated within 1-2 working days upon receipt of the returned product.
• Procedure: Refunds may pass through a U.S. intermediary bank and could take 1-5 business days to be credited back to your payment account.
• Method: Refunds will be issued to the original payment method used during purchase. This includes credit/debit cards and online banking. For transactions made via a payment gateway, the refund will revert to the same account.
• Previous Card: If the original payment card is no longer active, please inform us beforehand to facilitate alternative arrangements.

Eligibility for Refunds:

• Product Condition: Full refunds are issued for products that are returned undamaged and in their original condition.
• Customer Responsibilities: Customers are responsible for all associated costs of the return process, including shipping and any other charges (e.g., handling or damage fees).

Should you have additional questions regarding our refund policy or require more detailed information on how to proceed with a refund, please do not hesitate to contact us.